Eligible for refund:
The product has serious quality issues. We sent the wrong product. The order cannot be fulfilled due to non customer reasons.
Refund application process:
Customers need to contact our customer service within 7 days of discovering the issue to request a refund. Provide relevant evidence, such as photos, order numbers, etc.
Refund processing time:
We will review the complete refund application and evidence within 3 working days.
After approval, the refund process will be completed within 7 working days.